If you are specifically using VCDS 18.9 (common for older "HEX-USB+CAN" interfaces), follow these steps:
VCDS (VAG-COM Diagnostic System) transforms a standard Windows laptop into a powerful dealer-level diagnostic tool. Version 18.9 introduced several significant enhancements: vcds 18.9 english download
The latest version of VCDS, 18.9, offers a range of features and improvements, including: If you are specifically using VCDS 18