| Problem | Probable Cause | Solution | |---------|----------------|----------| | Scanner not reading | Dirty lens | Clean with lens wipe. | | Drawer won’t open | Bottle jam or software lock | Power cycle instrument. | | False positive signal | Overfilled bottle (>12 mL) | Discard. Do not use. | | Red error on slot | Empty bottle loaded | Remove, reload with specimen. | | Communication error | LIS cable unplugged | Check Ethernet connection. |
The VIRTUO is a fully automated, continuous-monitoring blood culture system. bact alert virtuo user manual
Scan → Open drawer → Insert → Close | Problem | Probable Cause | Solution |
The first—and most legally significant—section of the deals with safety. Because the system handles potentially infectious biological specimens (blood cultures), adherence to these guidelines is mandatory for accreditation (such as CAP or ISO 15189). Do not use