Competency Dictionary Spencer.pdfl →

Replace vague ratings ("Meets expectations") with behavioral anchors from the PDF.

Top strategists score high on both — but CT alone is a stronger predictor of innovation roles. Competency Dictionary Spencer.pdfl

For instance, regarding the competency "Customer Service Orientation": Competency Dictionary Spencer.pdfl

Establishing objective, behavior-based standards for appraisals rather than relying on subjective opinions. Competency Dictionary Spencer.pdfl

The Spencer & Spencer Competency Dictionary is not just a list — it’s a for human excellence. Its core insight — that motives and traits can be reliably coded through stories of past behavior — changed HR from administrative to strategic.