This is rarely a license issue. Instead:
: Many users buy a license, use it once, and forget about it for three years. When they get a new phone, they have to dig through old emails or use the Wide Angle Software activation code lookup to find their long-lost key. touchcopy license key
Perpetual licenses do not expire. However, . You may see “License valid, but update period over.” The software still works; you simply cannot upgrade to new major versions (e.g., from v15 to v16) without purchasing an upgrade key. This is rarely a license issue
| Error Message | Likely Cause | Solution | | :--- | :--- | :--- | | “Invalid license key” | Typo or incorrect key | Double-check letters (O vs 0, l vs 1). Use copy-paste. | | “Activation limit reached” | Key used on too many PCs | Deactivate old installs via Wide Angle’s customer portal. | | “No internet connection” | Firewall blocking TouchCopy | Temporarily disable firewall/antivirus, then add an exception. | | “Key for different version” | Tried to use TouchCopy 14 key on v16 | Contact support for a version upgrade fee. | Perpetual licenses do not expire