| Metric | Before Guide | After 6 Months | % Change | |--------|--------------|----------------|----------| | | 22 % | 38 % | +73 % | | Social‑Media Engagement (likes+comments) | 1,200/month | 2,900/month | +141 % | | Donor Retention | 68 % | 81 % | +19 % | | Crisis Response Time | 4 hrs (average) | 1.5 hrs (average) | –62 % | | Stakeholder Satisfaction (survey) | 3.6/5 | 4.5/5 | +25 % |