use a small, pointed object (such as a paperclip or a pin) to press the Reset/Memory Clear button located on the back of the device
A small Phillips-head screwdriver (#0).
Use a thin object, like a paperclip or pen tip, to press and hold the button for a few seconds.
Standard Support
Platinum Support
General review of the issue
Access to knowledge base articles
Email support communication
Regular product updates and fixes
Dedicated account team
Priority Email Support with unlimited communication
Priority bug review and updates
Option for quarterly briefing call with Product Management