Keypad Not Working - Conlog Prepaid Meter

If basic steps fail, a qualified technician should:

Even if they look new, swap them. This solves 70% of cases. Step 2: Perform a hard reset. Remove batteries, wait 60 seconds, press and hold the # key for 10 seconds (to drain residual charge), then reinsert batteries. Step 3: Check the screen contrast. On some Conlog models, rapidly pressing 6 and 4 keys adjusts contrast. If the screen is set to "invisible," it won't appear broken. Step 4: Try the master reset code. For some Conlog CIUs, entering *123# or 0000 can reset a frozen keypad. (Consult your meter's manual.) Step 5: Inspect for physical damage. Look for cracks, water marks, or a bulging battery compartment (sign of leakage). Step 6: Call your utility provider. Provide them with the meter number (printed on the main meter, not the keypad). They can: conlog prepaid meter keypad not working

Before you call your municipality or utility provider, perform these three quick checks: If basic steps fail, a qualified technician should:

The keypad on the Conlog prepaid meter is currently unresponsive, preventing the entry of credit tokens and access to meter information. 🔍 Problem Details [Insert Number] Location: [Insert Address/Apartment Number] Date Observed: [Insert Date] Symptoms: No feedback (beeps) when buttons are pressed. Numbers do not appear on the LCD screen. Screen is blank or frozen. 🛠️ Troubleshooting Steps Taken Power Check: Confirmed the main circuit breaker is ON. Remove batteries, wait 60 seconds, press and hold