You have paid your bill, you clicked "Reconnect" on the device, but the lights are still off. Solution: Do not repeatedly press the button. The system has a built-in 5-minute safety timer to prevent grid surges. Wait 10 minutes. If still off, the meter may have a physical "Tamper Lock" that requires a technician to manually reset.
Even the best technology encounters glitches. Here are the most common problems users face with the Exelon Clicker and how to fix them. Exelon Clicker