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If the computer's name (hostname) has been changed since the license was issued, the validation check may fail.
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| Cause | Description | |-------|-------------| | | The license file is locked to a specific network adapter’s physical address (MAC), but KeyShot is detecting a different one (e.g., virtual adapters, Wi-Fi vs. Ethernet). | | Changed hardware | Replacing a network card, motherboard, or hard drive changes the unique identifiers used by the license. | | Virtual / bridged adapters | Software like VMware, VirtualBox, or Hyper-V creates virtual network adapters that KeyShot may read instead of the physical one. | | Hostname mismatch | Some licenses use the computer name; if the computer name changed, validation fails. | | License file corruption | The .lic file may be malformed or edited incorrectly. | | Floating license server issues | For network licenses, the client may fail to communicate with the license server or the server’s fingerprint changed. | keyshot the license file is not valid for this computer
If you cannot access the old computer or deactivation fails, you need a new license file generated by support: Open KeyShot and select Activate your license . If the computer's name (hostname) has been changed
The most common cause. Licenses are tied to a specific network adapter's physical (MAC) address. If you switch from Ethernet to Wi-Fi, or if a virtual network adapter (from software like VMware or VirtualBox) becomes the "primary" one, the license file will no longer recognize the computer. | | Changed hardware | Replacing a network
This license resides on a central license server. Workstations check out licenses via the network. The error here typically means the server ’s license file is invalid, or the client cannot communicate with the server properly.
: You copied a node-locked license file from an old computer to a new one without deactivating it first.