Before performing a full factory reset, try a "cold boot" to refresh the Device ID registration.
Attempting a reset without the correct credentials will fail. Ensure you have the following: oneweb reset device id
OneWeb beams are region-specific. If you physically move a terminal from, say, Alaska to Northern Europe without updating the regional registration, the Device ID may be flagged. A reset allows the terminal to request a fresh regional handshake. Before performing a full factory reset, try a