Chatbot Hub Universal Script ((install)) (2024)

If a user asks for a refund via WhatsApp, then switches to Web Chat to check the status, a siloed bot won't remember the previous interaction. A stores context in the Hub. No matter which channel the user returns on, the bot remembers the conversation history.

As the Conversational AI landscape fragments across various LLM providers (OpenAI, Anthropic, Google) and deployment platforms (WhatsApp, Slack, Web), developers face significant "integration debt." This paper proposes the ChatBot Hub Universal Script (CHUS) ChatBot Hub Universal Script