The CQI-14 (Continuous Quality Improvement) standard is a widely recognized and respected quality management system in the automotive industry. Developed by the International Automotive Quality and Reliability Center (IAQR), CQI-14 provides a framework for organizations to improve their quality management systems, reduce defects, and enhance customer satisfaction. In this article, we will explore the CQI-14 standard, its benefits, and provide a guide on how to access a free PDF download of the standard.
The guideline is structured into phases that organizations can follow to build a robust warranty management system: CQI-14-4 | Automotive Warranty Management - AIAG