If you bought the phone used, contact the seller. They can unlock it remotely by signing into , selecting the device, and clicking "Remove from Account." 2. Apple Support
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Apple’s Activation Lock is a security feature designed to prevent anyone else from using your device if it’s ever lost or stolen. When "Find My" is enabled on an iOS device, the device is tied to the owner’s Apple ID. Even if the device is wiped and restored to factory settings, it cannot be reactivated without the original Apple ID and password. If you bought the phone used, contact the seller